Our network doesn't rely on the old copper-based networks that deliver today's broadband service. Instead, we have installed fibre optic cables directly into your home or business, meaning faster speeds and more reliable connections that are significantly faster than the UK average.

The government scheme helps an alternative network provider like Kloud9 to deliver fibre broadband to areas of the UK that would not normally be commercially viable. These areas are usually remote and have high infrastructural costs due to the civil engineering required to build the network under existing infrastructure.

Yes!  We offer a full-fibre broadband connection that delivers hyper-fast downloads and uploads for businesses and households alike.

We believe that everyone deserves the best. That's why we provide that and nothing less. We offer a variety of incredibly reliable broadband packages to suit different needs and budgets. With our simple, straightforward packages, you can get super-fast fibre broadband with unlimited usage at the best price on the market — our rural packages start from just £24.99 a month .

If you qualify for the voucher scheme then you will subscribe to a 12 month contract.

If you're in a multi-dwelling unit then your contract will be monthly.

Our residential packages are VAT inclusive and our business packages are VAT exclusive

Our support desk is open :
Monday through Friday 8am to 8pm, and
Saturday and Sunday from 8am to 4pm.
You can contact us via email or telephone. (The desk will be monitored for any out of hours emergencies).

If you are currently under contract with another provider, you'll need to cancel that service yourself before starting a new contract with Kloud9. If you have an existing copper connection or a coax connection (like Virgin Media), you can choose to run both services simultaneously if you're eager to start enjoying the benefits of full fibre right away. Alternatively, you can wait until your existing contract ends and then begin your service with us.

We do recommend overlapping your services to account for any potential delays in connecting to full fibre. This ensures a seamless transition without any disruption to your internet access during the switch.

If you require any further assistance, please get in touch with our Customer Support team at support@kloud9.co.uk or call us on 0333 996 1000.

AJ Technology is our official company name, while Kloud9 serves as the trading and branding name for our business.

AFN (Advanced Fibre Networks) is Kloud9's trusted build partner. They work closely with Kloud9 to install our fibre network and ensure a smooth connection process for our customers.

At the moment, we do not provide built-in parental control tools. However, you may be able to implement such controls on a per-device basis. Although we don't have any specific recommendations at this time, you can explore various options based on your individual needs.

No, we do not engage in traffic shaping or throttling. We are committed to providing you with a consistent and reliable connection without compromising your internet speeds.

Our installation services are completely free if you're part of the Gigabit Broadband Voucher Scheme.

If you don’t fall under this, there will be a charge for the installation.

We'll be connecting your property to the fibre network using existing infrastructure — underground ducts and overhead poles — thereby ensuring your convenience and safety.

We'll send an engineer to your home at a convenient time to install your next-generation Fibre Broadband connection. It'll take about 2 hours and the engineer will clean up afterwards, so you can get back to your life without a hitch.

We aim to have you up and running in no more than 2 hours from the moment our engineer arrives at your door.

We install fibre-optic cable to your property, allowing for blazingly fast download and upload speeds. You may already have FTTC  (fibre to the cabinet), which means you get your service over copper from the green cabinet at the top of your street to a fibre node at the curb of your property. If you're far away from the node, you experience slower speeds because of interference.

At Kloud9, we're committed to providing the fastest possible speed for your home. While we don't currently guarantee specific speeds, our estimates are based on actual speeds measured on other broadband services using the same package.

The speeds we provide, including the minimum expected speed, are measured from Kloud9's core network to the Kloud9-provided router in your home. Please note that these speeds do not include Wi-Fi connections throughout your home.

We strive to offer an exceptional online experience, but factors outside our control may affect your speeds. For instance, Wi-Fi signal strength, device specifications, and peak usage times during evenings and weekends can impact your connection.

Please be aware that we don't provide the cabling or hardware required to connect your device to our router. Make sure you have a gigabit-capable Ethernet cable and any necessary adapters.

If you’d like to check your broadband speeds, please follow the instructions below or here.

Think of your internet connection as a road: it has a certain number of lanes that can fit cars. The more cars on the road, the longer it takes for you to get from point A to point B. In terms of internet connections, contention ratio refers to how many households are using the same main broadband line as you.

Our network is designed to operate at less than 60% capacity; therefore, we can operate on low contention ratios, which allows us to keep it running at optimal speeds.

You'll receive a Kloud9 SuperHub.

You can leave us at the end of your contract if you really want to, but we hope you'll consider sticking around!

If your Internet Service Provider (ISP) has a service agreement with Kloud9, you can switch to them when your contract ends.

To get the best results, we recommend you use speedtest.net and follow the step-by-step guide below:

— For connections up to 300Mb/s, use speedtest.net

— For connections above 300Mb/s, we recommend you download speed test’s Windows, Mac, Linux, or CLI application (speedtest.net) as these are more accurate than your internet browser (Chrome, Firefox, Edge, Safari). Your browser may report a slower speed than you have.

Step-by-step guide on how to run a speed test:

1. Close all open programs and applications on your device, including any VPN software, and make sure you’re the only one using the broadband connection.

2. Connect your laptop/computer into the broadband router using an Ethernet (CAT5e or above) cable, and ensure you’re connected at 1Gb/s (1000Mb/s).

3. Make sure you’re wired in, as Wi-Fi speeds are often slower, so this won’t provide an accurate test of your internet connection speed at all.

4. Browse to www.speedtest.net or download, install, and run the application or CLI.
5. Make sure that the server selected is M247 – London. If not automatically selected, click on “Change Server”. 

6. Type in “London” or “M247”

7. Select London – M247 and click GO to start your speed test

(If M247 is not available then we recommend using Manchester - Vodafone UK)

How to use the Speedtest.net Linux/CLI App

1. Download and install the speedtest CLI app

2. Once at the terminal type in speedtest -s 26434

-s 26434 specifies to use the M247 - London server.

-s 23968 specifies to use the Vodafone UK – Manchester server

Claim your voucher and get setup with a Kloud9 connection in 12 months or less or your voucher will expire.

The Gigabit Broadband Voucher Scheme is a government initiative in the UK that provides vouchers to eligible businesses and residents. These vouchers cover the installation costs of gigabit-capable broadband connections, promoting faster and more reliable internet access. The scheme aims to boost economic growth and productivity. Applicants can check eligibility and apply through the official government website.

No, the value of the voucher is paid to Kloud9 for the installation of the fibre network. This is only done post-installation and when you have confirmed that you're happy with your new connection.

If you don't sign up for the Gigabit Broadband Voucher Scheme now, you may miss out on the opportunity to benefit from free installation. The scheme only has a limited number of vouchers allocated for this purpose, so it's important to take advantage of it while it's available. Don't delay and risk missing out on faster and more reliable broadband connectivity. Sign up now to secure your voucher for free installation!

Due to the significant costs associated with installing fibre networks in rural areas, the viability of such projects depends on a significant proportion of the community showing interest and ultimately signing up for service.  So sign up today, you won't be disappointed!

Our marketing team is ready and waiting to support you! We can provide high-quality materials, ranging from posters to digital assets.

We can also sponsor local events and promote them on our social media channels.