AJ Technology T/A Kloud9 aim to provide our valued customers with the best possible customer service experience.

If in the unlikely event you are dissatisfied with your service from us please contact us as soon as possible.

Making a complaint to AJ Technology LTD T/A Kloud9  - Reg 6027746

Please supply us with your name, preferred contact number and address details. Please state clearly why you want to make a complaint and explain the nature of your complaint.

We can be contacted by phone, post or email:

Call Us :  0333 996 1000

Write to Us :
AJ Technology T/A Kloud9
844 Birchwood Blvd
Birchwood
Warrington WA3 7QZ

Email Us: complaints@kloud9.co.uk

Response and Resolution Times

We will respond to any complaint within 48 hours of receipt. We aim to resolve all complaints within 28 days.

Escalation

If you do not receive a satisfactory initial response to your complaint by speaking to a member of our Customer Services Team then please ask for your call to be escalated to the Operations Director. Operations Director is not available they will call you back at a time which suits both parties.

Independent Adjudication

In the unlikely event of a complaint not being resolved within eight weeks of receipt by AJ Technology T/A Kloud9 you may refer your complaint for independent adjudication through Alternative Dispute Resolution (A.D.R.). We are registered with the Ombudsman Services for Communications, who provide this as a free service to you.

Their contact details are:

Website: http://www.ombudsman-services.org

Phone: 0330 440 1614

Fax: 0330 440 1615

Textphone: 0330 440 1600

Their phone lines are open Monday to Friday from 9am until 5pm. They close at the weekends, on bank holidays and between Christmas and New Year.

Or by writing to:

Ombudsman Services: Communications

PO Box 730

Warrington

WA4 6WU